Frequently Asked Questions

To create an account, click on the user icon at the top right, then on "Register". Fill in your name, email and password. You will receive a confirmation email to activate your account.

Yes, we use bank-level encryption (256-bit SSL) to protect all your payment information. We never store your full credit card details on our servers and are PCI DSS compliant.

Once your order is shipped, you will receive a tracking number by email. You can enter this number on our "Order Tracking" page to see real-time delivery updates.

Our support team is available 24/7. You can contact us via the contact page, by email at contact@bbosarl.fr, or through the live chat available at the bottom right of the screen.

We offer a 30-day money-back guarantee on all our products. If you're not satisfied, you can request a refund from your dashboard or by contacting our support team.

Yes! Our mobile app is available on iOS and Android. You can download it from the App Store or Google Play Store. The app includes all web features plus push notifications.

Premium subscription gives you access to all exclusive content: advanced workout videos, personalized programs, unlimited downloads and priority support. Available at €9.99/month or €89.99/year.

Yes, free videos are downloadable without restriction. For premium videos, you need to be subscribed. Once subscribed, you can download all videos to watch offline.

Delivery times vary by location: 24-48h for metropolitan France, 3-5 days for Europe, and 7-10 days for international. Free shipping on orders over €50.

You can modify or cancel your order within 2 hours of placing it from your customer area. After this time, please contact our customer service who will do their best to help.

All our products have a minimum 2-year manufacturer warranty. Some professional equipment may have extended warranty up to 5 years. Details are on each product page.

Each purchase earns you loyalty points (1€ = 10 points). Accumulate points for discounts on future purchases. Premium members earn double points.

We don't have physical stores, but we offer free returns within 30 days for all clothing. You can order multiple sizes and keep only those that fit.

We accept: Credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfer. For businesses, we also offer invoice payment.

You can cancel your subscription anytime from your customer area, under "Subscription". Cancellation takes effect at the end of the current period. You keep access to premium content until then.